During a busy shift the SOC receives 4,000 alerts. An AI triage augmentation layer groups and ranks them, surfacing 30 high-priority clusters for human review. A junior analyst asks how the team should treat the AI's ranking. What is the BEST guidance?
- AAuto-close every alert the AI ranked as low priority to clear the queue quickly.
- BIgnore the AI ranking entirely and triage all 4,000 alerts in the original order they arrived.
- CUse the ranking to prioritise which clusters analysts review first, while keeping human judgement as the decision-maker on each verdict. Correct
- DEscalate all 30 high-priority clusters straight to incident response before any analyst reviews them.
Why A is wrong: Auto-closing low-ranked alerts is tempting for throughput, but the model can misrank a genuine threat, and closing without review removes any chance of catching that error.
Why B is wrong: Discarding the augmentation defeats its purpose and is impractical at this volume, though the caution about not blindly trusting the model is partly reasonable.
Why C is correct: Alert-triage augmentation is meant to prioritise and reduce load while the analyst still confirms verdicts, which correctly balances efficiency against the model's fallibility.
Why D is wrong: Escalating on the model's ranking alone skips triage and risks flooding incident response with false positives, since a high rank is a prioritisation hint, not a confirmed incident.