At Yallingup Outdoors, the support team wants customers to log cases directly from a form on the company's public website without needing a login. The administrator must capture the submitter's name, email, subject, and description into new Case records, and prospective customers who are not yet in Salesforce should still be able to submit. Which support channel should the administrator configure to meet this requirement?
- AEmail-to-Case, publishing the routing address on the website so visitors send an email that becomes a case
- BWeb-to-Case, generating the HTML form from Setup and embedding it on the public website Correct
- CA screen flow embedded in an Experience Cloud site that the customer signs into before logging the case
- DAn assignment rule that creates a case whenever a marketing email is opened by a website visitor
Why A is wrong: Email-to-Case does capture cases from external senders, but it relies on the customer composing an email rather than completing the described web form, so it does not meet the on-page form requirement.
Why B is correct: Web-to-Case produces an HTML form that anonymous website visitors can submit, creating Case records without a Salesforce login, which matches the requirement exactly.
Why C is wrong: A screen flow can create cases, but requiring the customer to sign in to an Experience Cloud site contradicts the need for anonymous submission without a login.
Why D is wrong: Assignment rules route cases after they exist and cannot create records from web activity, so this neither captures the form nor generates the case.