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ServiceNow Certified System Administrator (CSA) cheat sheet

ServiceNow

Exam version 2026Reviewed 2026-09-03

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At a glance

60
Questions
90 min
Time allowed
$300
Cost (USD)

Format: Proctored (Pearson VUE test centre or OnVUE online), multiple choice single-answer and multiple select with the count stated; no partial credit; cut score not published

Domain weight map

Heaviest first - spend your time here
Database Management and Platform Security30% · 102 Q
Configuring Applications for Collaboration20% · 67 Q
Self Service & Automation20% · 68 Q
Data Migration and Integration13% · 44 Q
Instance Configuration10% · 34 Q
Platform Overview and Navigation7% · 24 Q

How this exam thinks

CSA is a scenario exam about mechanism boundaries: the marks are in knowing which tool produces the stated outcome and which merely looks like it does.

Spot the trap

Tempting wrong answers, and why they fail

Common misconception

A UI policy does hide a field, but only on the form at runtime; it cannot strip a column from a list view or from an exported file.

Database Management and Platform Security

Common misconception

Saving it as a personal filter and passing the query string round reproduces the conditions, but each user then owns a separate copy, so any later change has to be redistributed by hand.

Configuring Applications for Collaboration

Common misconception

Filing the articles under a category named Finance organises browsing and search only. A category carries no audience and hides nothing from anyone.

Self Service & Automation

Common misconception

Making a field mandatory with a UI policy is the usual no-code move, but the action only runs in the browser on a loaded form, so an import or a web service insert writes the record without it.

Data Migration and Integration

Common misconception

Store applications are not confined to reports and dashboards over tables the platform already provides; one can deliver tables, roles and server logic of its own.

Instance Configuration

Common misconception

Importing vendor files as an update set is not the same thing. An update set is a change transport for work done in house, carrying no vendor versioning or certification, so the supported upgrade path is lost.

Platform Overview and Navigation

Common misconception

Nested groups do pass roles down a hierarchy, but inheritance runs from parent to child, so a parent group's members gain nothing from roles held by a child group.

Database Management and Platform Security

Common misconception

Adding the related field through the form layout does not help: placing a field on a form does not create a column on the source record for the filter to evaluate.

Configuring Applications for Collaboration

Key terms

Tables and columnsSchema MapTable extensionAccess control rulesRolesGroupsImport setsTransform mapsData sourcesConfiguration Management DatabaseCommon Service Data ModelServiceNow Security CenterInstance security hardeningServiceNow shared responsibility modelServiceNow product documentation, lists and filtersTags

Exam-day rules

  • Read the last line of the scenario first. It carries the requirement, and every option has to be judged against that requirement rather than against whether it is a true statement about the platform.
  • Ask which surface the requirement touches: the form only, every read of the data, the server before the write, or the record after it. That one question separates UI policies, access control rules and the business rule run points faster than anything else.
  • Count the selections on a multiple-select item. The item states how many to pick and there is no partial credit, so picking four where three were asked scores zero however good the four were.
  • Prefer the least powerful tool that meets the requirement. When configuration and script both work, the exam is almost always pointing at the configuration.
  • Never leave a single-answer item blank. There is no penalty for a wrong answer, so flag the hard ones, cover every question first, and come back with whatever time is left.

Revision schedule

  1. Day 1
    Get an instance and map the blueprint
  2. Week 1
    Navigate and configure the instance
  3. Weeks 1-2
    Live in lists and forms
  4. Week 2
    Build the self-service front door
  5. Weeks 3-4
    Go deep on data and security

Practise CSA free

Every question explains why the right answer is right and why each wrong one is rationale. No sign-up.

339 audited flashcards in this deck.

Practise CSA free
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