An office manager at a local council is coaching her team on when to use which Claude feature. She writes five pieces of guidance, each pairing a real team task with a feature. Which TWO pieces of guidance match the feature to the task appropriately? Select TWO.
- ASet up a new Project with instructions and knowledge files to ask once how to date a formal letter
- BKeep one chat open for months for resident replies so Claude holds on to the council's agreed tone
- CUse a plain one-off chat to reword a single email declining a supplier's request for a meeting Correct
- DUse a plain chat that relies on Claude's own knowledge to report what nearby councils charge for permits
- EAsk for an artifact to hold the weekly shift-rota checklist that the team reuses and edits each week Correct
Why A is wrong: Projects are a good habit for recurring work, so it can look like best practice. A single quick question gains nothing from persistent instructions or reference files, so the setup is wasted effort.
Why B is wrong: It seems efficient to keep context in one place. Very long conversations can blur or lose earlier detail; recurring work with a fixed tone belongs in a Project whose instructions carry that tone into each new chat.
Why C is correct: A one-off task with everything needed in the request suits an ordinary chat; nothing has to persist, be researched or be maintained afterwards.
Why D is wrong: A chat is quick and Claude may sound sure of the figures. Current charges set by other councils need gathering from sources with citations, which is a job for research rather than recall.
Why E is correct: Content that is built once, then reused and edited regularly, fits an artifact, which keeps it as a standalone document beside the chat.