A hospital trust uses a Claude-based assistant to draft discharge letters from the inpatient record, about 1,800 letters a day. Clinicians currently sign off every letter before it goes to the patient's GP, but they have capacity for roughly 450 reviews a day and the backlog now delays letters by up to four days. An audit shows that errors with clinical consequence sit almost entirely in the 20 percent of letters that change a medication or dose, while administrative letters had a correction rate under 1 percent. The clinical safety officer requires that a medication change is not sent without clinician sign-off. What should the architect recommend?
- ARequire clinician sign-off on every letter that changes a medication or dose, release the rest automatically, and review a random weekly sample of released letters. Correct
- BAsk the assistant to rate its confidence in each letter, route any letter rated below a set threshold to a clinician, and release the remainder automatically.
- CKeep clinician sign-off on every letter and add a drafting pass in which the assistant checks its own letter against the record before it joins the queue.
- DRelease every letter automatically with a footer telling the GP it was drafted by an assistant, and investigate any error that a receiving practice reports.
Why A is correct: This places mandatory review on the content the audit identified as high risk, about 360 letters a day, which fits inside the 450-review capacity and meets the safety officer's requirement. The spare capacity funds a random sample of auto-released letters, which keeps the low error rate of administrative letters under ongoing measurement.
Why B is wrong: This is tempting because it cuts the review volume and sounds like risk-based routing. It is wrong because a model's self-reported confidence is not a calibrated accuracy signal, so a confidently wrong dose change could be released without the sign-off the safety officer requires.
Why C is wrong: A self-check pass may improve draft quality, which makes it attractive. It is wrong because it leaves 1,800 letters a day competing for 450 reviews, so the four-day backlog, the actual stated problem, is untouched.
Why D is wrong: This clears the backlog at once and adds transparency, so it can look pragmatic. It is wrong because medication changes would reach GPs without clinician sign-off, breaching the stated requirement, and errors would only be found if a practice happened to report them.