CLF-C02 - Billing, Pricing, and Support (12% of the exam) - Section 4.3

Identify AWS Support plans and their capabilities, from Basic and Developer Support to Business, Enterprise On-Ramp and Enterprise Support.

Identify the five AWS Support plan tiers - Basic, Developer, Business, Enterprise On-Ramp, and Enterprise - and the capabilities each provides, including response time commitments and access to technical account managers. Choose the minimum plan tier that satisfies a described support requirement, such as 24/7 phone access or a dedicated technical account manager.

AWS Support plansAWS Business SupportAWS Enterprise SupportTechnical account manager

Practice question for this objective

Free sampleBilling, Pricing, and Supporteasy

A company needs strong AWS Support but at a lower price than full Enterprise Support. It still wants a faster response target for critical cases and access to a pool of technical account management rather than no proactive guidance at all. Which AWS Support plan best fits this middle requirement?

AAWS Developer Support, which sits just below Enterprise Support and offers a pool of technical account management for critical cases
BAWS Enterprise On-Ramp Support, which costs less than Enterprise and adds a pool of technical account managers for guidance Correct
CAWS Basic Support, which costs less than Enterprise and adds a pool of technical account managers for proactive guidance
DAWS Business Support, which costs more than Enterprise and adds a single designated technical account manager for guidance

AWS Enterprise On-Ramp sits between Business and Enterprise, adding faster critical response and a pool of technical account managers at lower cost than Enterprise. Enterprise On-Ramp is positioned between Business and Enterprise Support, offering a faster response target for business-critical cases and access to a pool of technical account managers, all at a lower price than full Enterprise Support.

Why A is wrong: Developer Support is a low entry tier for testing with business-hours guidance only, so it offers neither critical-case response targets nor any technical account management pool.

Why B is correct: Enterprise On-Ramp sits between Business and Enterprise, costing less than full Enterprise while adding a faster critical response target and a pool of technical account managers.

Why C is wrong: Basic Support is the free default with no technical support cases at all, so it cannot provide proactive guidance or any technical account management pool.

Why D is wrong: Business Support actually costs less than Enterprise and gives no technical account manager, so describing it as pricier with a designated manager misstates the plan.

See more CLF-C02 practice questions, answers explained.

Exam traps in Billing, Pricing, and Support

Answers that look right on this material and are not. Each one is a distractor from a different question in the CLF-C02 bank for this domain.

AWS Basic Support, which is included for every account and adds a named Technical Account Manager once production workloads begin
Why it is wrong: Basic Support comes free with every account but offers only documentation and forums, so it never includes a named Technical Account Manager for any customer.
AWS Developer Support, which every new account receives free of charge until production workloads are launched
Why it is wrong: Developer Support is a paid plan aimed at testing teams, so it is never the no-cost plan automatically included with a brand new AWS account.
AWS Basic Support, the free tier, which lets every account create and manage support cases through the AWS Support API.
Why it is wrong: Basic Support cannot open technical cases at all, so it provides no Support API access for creating or managing cases programmatically.

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