220-1101 - Mobile Devices (15% of the exam) - Section 1.1

Install and configure laptop hardware and components, including batteries, keyboards, RAM, storage, and wireless cards in a given scenario.

Install and replace field-serviceable laptop components such as the battery, keyboard or keys, RAM, hard drive or SSD, and a Wi-Fi or cellular card, observing the smaller form factors laptops use (SODIMM rather than DIMM, M.2 or 2.5-inch drives). Recognise the physical-security features unique to portable hardware, such as the laptop lock slot, and the safe handling steps a technician follows when opening a chassis.

SODIMMM.2 storageLaptop battery replacementWireless card

Practice question for this objective

Free sampleMobile Devicesmedium

A technician needs to replace the internal wireless card in a current-generation ultrabook. Which interface and card form factor is the card most likely to use?

  • AA full-size PCI expansion card seated in a slot on the laptop mainboard
  • BA USB dongle permanently soldered to the palm-rest assembly of the laptop
  • CAn M.2 card in the M keying, typically in the longer 2280 length
  • DAn M.2 card in the A and E keying, typically in the compact 2230 length Correct
Identify that modern laptop wireless cards use the M.2 A/E key in a 2230 size, distinct from the M-key 2280 slot used for storage. M.2 keying prevents a card from seating in the wrong slot; Wi-Fi cards use the A/E key in the short 2230 length because that keying routes the PCIe and USB lanes a radio needs, whereas M-key 2280 routes the PCIe lanes storage needs.

Why A is wrong: Tempting because PCI carries add-in cards, but full-size PCI slots are desktop internals and do not fit inside a thin laptop chassis.

Why B is wrong: Tempting because many external adapters are USB, but an internal replaceable Wi-Fi card is not a soldered palm-rest dongle.

Why C is wrong: Tempting because M.2 is right, but M-key 2280 is the slot for NVMe storage, not for a wireless card, which uses A/E keying.

Why D is correct: Correct: modern laptop Wi-Fi cards use the M.2 A/E key in the small 2230 size, which carries the PCIe and USB signals wireless radios need.

See more 220-1101 practice questions, answers explained.

Exam traps in Mobile Devices

Answers that look right on this material and are not. Each one is a distractor from a different question in the 220-1101 bank for this domain.

  • Install a second M.2 NVMe SSD in an additional M.2 slot

    Why it is wrong: Tempting because NVMe is fast, but the laptop has only one M.2 slot and it is already occupied, so there is nowhere to fit a second M.2 drive.

  • The SODIMM carries more pins than the DIMM because it must fit more channels into a laptop

    Why it is wrong: Tempting because laptops are dense, but for a given generation the SODIMM has fewer pins than the desktop DIMM, not more.

  • A 288-pin DIMM that seats vertically into a clip-retained slot along the board edge

    Why it is wrong: A 288-pin DIMM is the full-size desktop form factor. It is tempting because it is the most common RAM shape a technician sees, but it is too long to fit a laptop and uses a different pin count.

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