220-1102 - Operational Procedures - Section 4.5

Summarize environmental controls, prohibited content and privacy concepts, and proper communication and professionalism.

Apply environmental controls - temperature and humidity management, proper battery and toner disposal, and reference to material safety data sheets - and follow the correct incident-response chain of custody when prohibited content or activity is discovered, including first response, documentation, and reporting through the proper channels. Demonstrate professional communication: clear language without jargon, active listening, setting and meeting expectations, and protecting customer privacy and confidential data.

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