ITIL-4 - Understand the key concepts of service management - Section 1.3

Describe the key concepts of service relationships: service offering, service relationship management, service provision, and service consumption.

Describe the service relationship model in which a provider and a consumer collaborate, covering the service offering, service provision, and service consumption. Recognise that a service relationship is an ongoing cooperation, not a single transaction, and that the same organization can act as both provider and consumer in different relationships.

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