ITIL-4 - Understand how the ITIL guiding principles help adopt and adapt service management - Section 2.1

Describe the nature, use, and interaction of the ITIL guiding principles as universal recommendations that apply in any situation.

Describe the guiding principles as universal recommendations that hold regardless of changing objectives, strategies, or management structures. Recognise that the principles are not applied in isolation: an organization should consider all of them together and decide how much each is relevant to a given situation.

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