According to ITIL 4, which statement best captures what the guiding principle 'Progress iteratively with feedback' recommends?
- ADeliver the whole improvement as a single large initiative so that the full benefit is realised in one coordinated release.
- BComplete each iteration in isolation and avoid revisiting earlier decisions once an iteration is under way.
- COrganise the work into smaller, manageable iterations that can be completed in a timely way, seeking feedback before, during and after each one. Correct
- DGather feedback only after the final iteration has been delivered, so the outcome can be confirmed against expectations.
Why A is wrong: A big single delivery can feel efficient and decisive, but it is the opposite of what this principle advises, which is to break work into smaller sections rather than attempt everything at once.
Why B is wrong: Treating iterations as self-contained sounds disciplined, but the principle stresses that iterations are not isolated and that feedback should inform and, where needed, reshape later work.
Why C is correct: This matches the principle exactly: work is divided into manageable iterations, each executed and completed in a timely manner, with feedback sought throughout to keep effort relevant and effective.
Why D is wrong: End-of-work review is tempting because it seems tidy, but this principle requires feedback throughout the effort, not solely at the end when it is too late to adjust.