ITIL-4 - Understand how the ITIL guiding principles help adopt and adapt service management - Section 2.3

Explain the use of the Progress iteratively with feedback and Collaborate and promote visibility guiding principles.

Explain Progress iteratively with feedback, which breaks work into manageable iterations and uses feedback loops to reassess, and Collaborate and promote visibility, which holds that work and its consequences should be transparent to the right people. Recognise that poor visibility leads to hidden work that undermines decision-making.

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