According to ITIL 4, how should an organisation apply the set of guiding principles when facing a particular situation?
- AEach principle should be considered to decide how relevant it is, since although every principle should be reviewed, not all will be equally relevant in every situation. Correct
- BOnly the single principle that appears most relevant should be used, and the remaining principles should be ignored entirely.
- CThe principles must be applied strictly in the fixed order in which they are published, one after another.
- DAn organisation should permanently commit to one chosen principle and treat the others as optional extras.
Why A is correct: Correct: ITIL 4 advises reviewing all of the guiding principles for a given situation and judging their relevance, accepting that some will matter more than others in a specific context.
Why B is wrong: Tempting because focusing on one priority feels efficient, but it is wrong: ITIL 4 says every principle should be considered, even if it ultimately proves less relevant, rather than discarding the rest outright.
Why C is wrong: Tempting because ordered checklists feel rigorous, but it is wrong: the guiding principles are not a sequential procedure and carry no mandated order of application.
Why D is wrong: Tempting because it sounds like a way to keep focus, but it is wrong: the principles are meant to be used together and weighed per situation, not reduced to one permanent choice.