In ITIL 4, which statement most precisely describes the purpose of the change enablement practice?
- ATo move new and changed hardware, software, and other components into live environments so that they are available for use as agreed.
- BTo make new and changed services and features available for use, coordinating the point at which functionality is released to users.
- CTo maximise the number of successful service and product changes by ensuring that risks are properly assessed, changes are authorised, and a change schedule is managed. Correct
- DTo ensure that accurate and reliable information about configuration items and their relationships is available when and where it is needed.
Why A is wrong: Tempting because moving components into live environments is a core delivery activity, but this describes the deployment management practice, not change enablement, which is concerned with authorising and scheduling change.
Why B is wrong: Tempting because it sounds like a change reaching users, but this is the purpose of release management, which governs when functionality becomes available, whereas change enablement governs whether the change is authorised at all.
Why C is correct: This matches the ITIL 4 purpose of change enablement: it balances the need to make beneficial changes against the need to protect customers and users from the adverse effects of change through risk assessment, authorisation and scheduling.
Why D is wrong: Tempting because configuration data supports change decisions, but this is the purpose of service configuration management; change enablement uses that information rather than being defined by maintaining it.