ITIL-4 - Know the purpose and key terms of 15 ITIL practices - Section 6.1

Recall the purpose of the 15 named ITIL practices, including information security, supplier, change enablement, incident, problem, and service level management.

Recall the one-line purpose of each of the 15 ITIL practices in scope, including information security management, relationship management, supplier management, IT asset management, monitoring and event management, release management, service configuration management, and deployment management. Distinguish purposes that candidates commonly conflate, such as change enablement (authorising changes) versus release management (making a service available).

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