ITIL-4 - Understand the activities of the service value chain and how they interconnect - Section 5.2

Describe the purpose of each value chain activity: plan, improve, engage, design and transition, obtain/build, and deliver and support.

Describe the purpose of each of the six value chain activities, distinguishing Engage (managing stakeholder relationships and demand) from Deliver and support (ensuring services are delivered to agreed specifications). Recognise that Improve applies across the whole value chain and that Design and transition moves new and changed services into operation.

Examworthy is not affiliated with or endorsed by PeopleCert / Axelos. Original, blueprint-aligned practice material only.