ITIL-4 - Understand the activities of the service value chain and how they interconnect - Section 5.1
Describe the interconnected nature of the service value chain and how it supports value streams.
Describe the service value chain as the central operating model of the SVS, an interconnected set of activities that take demand and convert it into value. Recognise that the activities are not a fixed linear sequence: a value stream combines them in different orders for different scenarios, and any activity can draw on any practice.
Service value chainValue streamsOperating modelInterconnected activities
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