ITIL-4 - Understand the purpose and components of the ITIL service value system - Section 4.1

Describe the ITIL service value system (SVS) and how its components work together to enable value co-creation.

Describe the service value system as the model showing how all the components and activities of an organization work together to facilitate value creation. Identify its components - guiding principles, governance, the service value chain, practices, and continual improvement - and recognise that the SVS exists to reduce organizational silos and prevent a fragmented response to opportunity and demand.

Examworthy is not affiliated with or endorsed by PeopleCert / Axelos. Original, blueprint-aligned practice material only.