ITIL-4 - Understand the four dimensions of service management - Section 3.2

Recognise why all four dimensions must be balanced and how external factors shape their application to a service.

Recognise that the four dimensions are not silos: an investment or decision in one dimension forces consideration of the others to keep the service holistic. Identify how the external PESTLE factors - political, economic, social, technological, legal, and environmental - constrain how each dimension is applied in a real organization.

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