ITIL-4 - Understand the four dimensions of service management - Section 3.1

Describe the four dimensions of service management: organizations and people, information and technology, partners and suppliers, and value streams and processes.

Describe the four dimensions that an organization must balance for an effective, holistic service: organizations and people, information and technology, partners and suppliers, and value streams and processes. Recognise that the four dimensions apply to every service and are constrained by external (PESTLE) factors, and that neglecting any one creates blind spots.

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