ITIL-4 - Understand how the ITIL guiding principles help adopt and adapt service management - Section 2.4
Explain the use of the Think and work holistically, Keep it simple and practical, and Optimize and automate guiding principles.
Explain Think and work holistically, which treats services and the four dimensions as an integrated whole, Keep it simple and practical, which removes steps that add no value, and Optimize and automate. Recognise that the correct order is to optimize a process first and only then automate, so that automation does not entrench waste.
Think and work holisticallyKeep it simple and practicalOptimize and automate
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