ITIL-4 - Understand how the ITIL guiding principles help adopt and adapt service management - Section 2.2

Explain the use of the Focus on value and Start where you are guiding principles in adopting and adapting service management.

Explain Focus on value, which directs every activity to map back to value for stakeholders, and Start where you are, which warns against discarding existing services and processes without first assessing what is reusable. Recognise that Start where you are requires direct observation and measurement rather than relying on second-hand reports.

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