ITIL-4 - Understand 7 ITIL practices - Section 7.2
Explain change enablement and service request management in detail, including the three change types and the nature of a service request.
Explain change enablement, whose purpose is to maximise successful changes by assessing risk and authorising changes, and the three change types - standard, normal, and emergency - including which change authority is appropriate for each. Explain service request management, recognising that a service request is a predefined, normal part of service delivery and must not be handled as an incident.
Change enablementStandard, normal, emergency changesChange authorityService request management
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