ITIL-4 - Understand 7 ITIL practices - Section 7.4

Explain the continual improvement practice in detail, including the steps of the continual improvement model.

Explain continual improvement, whose purpose is to align an organization's services with changing needs through ongoing improvement of products, services, and practices. Describe the steps of the continual improvement model, beginning with What is the vision? and Where are we now?, and recognise that responsibility for continual improvement is shared across everyone in the organization.

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