220-1102 - Software Troubleshooting - Section 3.5

Troubleshoot mobile OS and application security issues.

Identify mobile security symptoms - high resource use, sluggish response, abnormal data or battery drain, unexpected app permissions, leaked personal files, and unauthorised account or location access - and link them to likely causes such as a malicious app, a compromised account, or a jailbroken or rooted device. Choose the correct response, including reviewing app permissions, uninstalling suspicious apps, updating the OS, enabling MDM controls, and performing a factory reset where compromise is confirmed.

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