Priya updated a banking app on her Android phone and now it force-closes the instant she taps its icon, while every other app runs normally. She does not want to lose her saved logins or in-app data. Which action should the technician try FIRST?
- AClear the app's storage and data from Settings so the app starts from a completely fresh state on next launch.
- BUninstall the app and reinstall the current version from the official app store to replace any damaged program files.
- CForce stop the app, then clear only its cache from Settings, leaving saved data and logins intact before relaunching. Correct
- DPerform a factory reset of the phone to clear any system-wide corruption that may be affecting the application at launch.
Why A is wrong: Clearing storage does often fix a corrupt-state crash, but it also wipes saved logins and in-app data, so it is not the first, least-destructive step when that data must be kept.
Why B is wrong: Reinstalling can resolve the crash, but it is more disruptive than clearing the cache and can remove locally stored data, so it is tried after the lighter step fails.
Why C is correct: Clearing the cache removes stale temporary files left by the update that commonly cause launch crashes, and it preserves accounts and saved data, so it is the correct least-destructive first step.
Why D is wrong: A factory reset is far too drastic for a single misbehaving app and erases all user data, so it is a last resort and never the first action here.