220-1102 - Software Troubleshooting - Section 3.1

Troubleshoot common Windows OS problems using the appropriate tools and recovery options.

Diagnose Windows symptoms - blue screen of death, boot failures, slow performance, profile load failures, services not starting, and application crashes - to their likely cause. Apply the right recovery action: Safe Mode, System Restore, Startup Repair, rebuilding the boot configuration, repairing system files with sfc and DISM, or running chkdsk, and re-imaging only when in-place repair fails.

Examworthy is not affiliated with or endorsed by CompTIA. Original, blueprint-aligned practice material only.