CSA domain - 20% of the exam

Configuring Applications for Collaboration

Configuring Applications for Collaboration is 20% of the ServiceNow Certified System Administrator (CSA) exam. These are the objectives it covers, each with practice questions, with every answer explained.

Objectives in this domain

Sample question from this domain

Free sampleConfiguring Applications for Collaborationmedium

An administrator builds a filter on the incident list by adding, in order, Active is true, then Priority is 1, then Assignment group is Network. The filter breadcrumb displays the three conditions in that same order. The administrator then clicks the Priority is 1 segment of the breadcrumb. Which set of records does the list return afterwards?

  • ARecords where Active is true only, because clicking a breadcrumb segment removes that condition together with every condition added after it.
  • BRecords where Priority is 1 only, because clicking a breadcrumb segment isolates that single condition and discards the conditions on either side of it.
  • CRecords where Active is true and Priority is 1, because clicking a breadcrumb segment keeps that condition and drops the conditions added after it. Correct
  • DRecords matching all three conditions, because breadcrumb segments are read only labels and the filter can be shortened only from the condition builder.
Clicking a condition in a list filter breadcrumb keeps that condition and every condition to its left, and removes those added after it. The breadcrumb records the filter as an ordered chain of conditions, and each segment acts as a link back to the query state at that point. Selecting a segment rebuilds the query from the leftmost condition up to and including the one clicked, then reruns the list, which is why later conditions disappear while the clicked one survives.

Why A is wrong: Tempting because clicking a segment does discard later conditions, but the clicked condition itself is retained rather than removed, so the Priority filter still applies.

Why B is wrong: Tempting because the clicked condition survives, but conditions to the left of the clicked segment are kept, so Active is true remains in force as well.

Why C is correct: Correct: a breadcrumb segment is a live control that reruns the query at that point in the filter, retaining the clicked condition and everything to its left.

Why D is wrong: Tempting because the breadcrumb looks like a status line, but each segment is clickable and removing conditions from it is a supported way to widen a list.

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See also the CSA cert hub, the study guide, and the cheat sheet.

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