An administrator must add a capability to an instance and is weighing two delivery mechanisms: a plugin listed in All Available Applications and an application obtained from the ServiceNow Store. Which statement describes how the two differ?
- AA plugin is downloaded from an external repository each time it is switched on, whereas a Store application ships inside the base platform build and only needs activating.
- BA plugin can be switched on only by ServiceNow personnel in response to a request, whereas a Store application can be installed directly by any user who holds the itil role on the instance.
- CA plugin is functionality already delivered with the instance that an administrator switches on from All Available Applications, whereas a Store application is obtained from the ServiceNow Store and installed onto the instance. Correct
- DA plugin can add tables, roles and business logic to the instance, whereas a Store application supplies only reports and dashboards that read tables the platform already provides.
Why A is wrong: Tempting because both mechanisms end with new functionality appearing on the instance, but the description is the wrong way round: the plugin is the part already delivered with the platform and the Store application is the part retrieved from outside the instance.
Why B is wrong: Tempting because some plugin actions do involve ServiceNow, but an administrator activates most plugins themselves, and installing a Store application is an administrative action rather than something the itil role grants.
Why C is correct: Correct because a plugin is dormant platform functionality that activation makes available, while a Store application is separately published content that must be brought onto the instance before it can be used.
Why D is wrong: Tempting because plugins do add tables and logic, but the limit placed on Store applications is invented: a Store application can also deliver tables, roles and server logic of its own.