PMP - People - Section 1.3

Manage conflict, negotiate project agreements, and apply emotional intelligence to keep stakeholder relationships collaborative and productive.

Interpret the source and stage of a conflict and apply the appropriate resolution approach - collaborate/problem-solve being the preferred outcome, with smoothing, compromising, forcing, and withdrawal used situationally. Negotiate project agreements by analysing bounds, building consensus, and verifying objectives are met, drawing on emotional intelligence to read stakeholder needs and personality indicators.

Examworthy is not affiliated with or endorsed by PMI. Original, blueprint-aligned practice material only.