ADM-201 domain - 10% of the exam

Productivity and Collaboration

Productivity and Collaboration is 10% of the Salesforce Certified Administrator (ADM-201) exam. These are the objectives it covers, each with practice questions and worked explanations.

Objectives in this domain

Sample question from this domain

Free sampleProductivity and Collaborationeasy

In Salesforce activity management, what is the key distinction between a task and an event?

  • AA task can be logged against a record, whereas an event can only exist on a user's personal calendar and cannot relate to any record.
  • BA task is a to-do item with a due date and a status, whereas an event is a scheduled activity that occupies a block of time with a start and an end. Correct
  • CA task appears on the activity timeline, whereas an event appears only in reports and is never shown on a record's timeline.
  • DA task can be assigned to another user, whereas an event is always owned by the person who created it and cannot be reassigned.
Distinguish a task as a status-bearing to-do from an event as a time-blocked calendar activity. Tasks represent work to complete and carry a status and due date, while events represent scheduled time and require a start and end, which is why they render differently on the calendar and timeline.

Why A is wrong: This is tempting because events are calendar items, but it is wrong: events can be related to records through the Name and Related To fields just as tasks can.

Why B is correct: Correct: tasks track work to be completed and carry a status such as Not Started or Completed, while events are calendared items with a specific start and end time.

Why C is wrong: This is tempting because timelines emphasise tasks, but it is wrong: both open events and open tasks appear on the activity timeline of a related record.

Why D is wrong: This is tempting because tasks are often reassigned, but it is wrong: events also have an owner and assigned user and can be reassigned like other activities.

Other domains in this exam

See also the ADM-201 cert hub, the study guide, and the cheat sheet.

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